Key Policy Information

Molly Ollys maintains policies for all aspects of how we work and how we help seriously unwell children and their families, donations, our website and shop.

Key policy information is given here.

For more detailed information on our policies and procedures, or if you have any questions please contact


Our donation refund policies, your rights and who to contact

We, in common with all registered charities, are constrained by charity law, which means that we are only able to refund a donation in certain prescribed circumstances.

If you believe that a donation you have made should be refunded, please contact us.

Donations arising from a sponsored event are not dependent on the supporter concerned completing the event and so cannot be refunded if the event or challenge is not completed.

We truly appreciate your donations and support and recognise that there may be an occasion when you need to speak to us to discuss your donation.

Please email us at

Every donation, whatever size, helps a seriously unwell child


Current data suggests that 12 children and young people are diagnosed with cancer every day, and that 1,900 children under the age of 14 in the UK are diagnosed each year.

More children are diagnosed with a range of other, often rare, conditions and illnesses that are also life-threatening.

Molly Ollys is committed to helping as many of these children and their families as possible, and works hard to raise the necessary funds to be able to help those who contact us.

You can help us do this by making a donation, joining in with our fundraising events, running your own events, using Give as You Live when you are shopping, and by leaving a legacy in your will. Please visit our How you can help page to find out more.